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Essential Info

To prepare your dog for boarding, it’s important to first know what’s required of you. This helps to avoid any confusion and keep your dog happy and safe during their stay.

Vaccinations & Medications

To protect all the dogs in our care, we ask that your dog's vaccinations are fully up-to-date and that you to provide suffient medications.

Food & Treats

We ask you to provide enough food for your dog for their entire stay, including any treats. This helps them maintain a familiar diet and eating routine.

Bed, Bowls & Toys

We ask you to provide your dog's bed and feeding bowls, as this helps them feel safe and secure. A few of their toys can also help them settle in.

Temperament Evaluation

Before we board your dog, we may ask to join you on a short walk to see your dog's general behaviour, particularly with other dogs.

Neutering Requirements

We don't require your dog to be neutered, but please let us know if you have an intact male prone to mounting or a female coming into season.

Behavioural Issues

Unfortunately, we are not professional dog trainers, so can't accept dogs with challenging behavioural issues or very poor lead walking or recall.

FAQS

We want you to be fully comfortable with our services, but it’s normal to have questions. Here are the answers to some of the most frequently asked.

Yes, absolutely! Visiting us in our home for a “meet and greet” is a mandatory part of our booking process. We want you to feel comfortable with where your dog is staying and it helps your dog get familiar too.

All first-time boarders staying longer than 3 nights will require a overnight trial stay, but don’t worry this is completely free of charge!

Yes, for a small fee, we can collect and return your dog from anywhere in our shuttle service area – which stretches from the Tyne to South Northumberland.

Most dogs we board receive two walks per day. Depending upon their age, breed and health, this might be up to an hour in the morning and around 20-30 minutes in the evening.

Exercise routines are tailored to suit your dog’s individual needs and will be agreed with you prior.

Providing we have instructions, we’re happy to administer any basic medications, as prescribed. Complex issues would require further discussion and agreement, but in general most needs can be met.

It depends. We only board a maximum of two dogs at any one time, so rest assured, your dog(s) will receive our full attention!

We’re proud to hold an Animal Activity Licence issued by North Tyneside Council; achieving a four star rating ★★★★ which is the highest possible for a dog boarding business in it’s first year!

We are committed to meeting the higher standards of animal welfare outlined in statutory guidance. Our License Number is: 23/1567/ANIMAL and this can be verified on the Public Register.

Yes, to help provide everyone with extra peace of mind, we are fully insured.

However, it’s important that you fully understand our obligations and liabilities. So we recommend your read our terms and conditions prior to making a booking.

Yes. We ask that you provide sufficient food (and any treats) for the entire duration of your dog’s stay. Should they run out, we will of course purchase more, but would ask you to refund this at the end of their stay.

No, it’s not difficult to prepare your dog for boarding at all! Simply make sure your dog’s vaccinations are up-to-date, get enough food for their stay and be sure to grab their bed, bowls and toys, as this will help your dog settle in. 

We accept cash, or if prefer you can pay by bank transfer.

Unfortunately, we do not board puppies or any dog less than 12 months old.

Can’t find Something?

As you prepare your dog for boarding, it’s important to stay calm, as this will help ensure a stress-free stay for both you and your dog. If you can’t find the answer you’re looking for here, please do get in touch.

To prepare your dog for boarding, it's usually helpful to ask questions.

Get to know Us

Boarding your dog can be a big decision! Particularly if its your first time. You’ll want to be sure they’re in good hands.

To help you get comfortable, we suggest an informal “meet and greet”, usually over a cuppa! Together, we can discuss your dog’s needs and make sure we’re all good fit!

Before you Go!

Was there something we missed? 

If you have any questions or special requests, please don’t hesitate to ask. We’ll do our very best to accomodate you and your dog’s needs.

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