These Booking Terms apply to every booking request. Before your Dog’s first stay, you will be supplemented by our Service Agreement, Booking Information and Veterinary Release, which together form the contract between us. By requesting or confirming a booking (including via website, email or messaging), you agree these Booking Terms apply.
1. Scope of Service
We provide licensed home-based dog boarding. We may arrange introductory meetings or trial stays where appropriate.
We reserve the right to refuse or terminate a booking at any stage where boarding is not suitable in our judgement.2. Health & Admission
Your Dog must be in good health, vaccinated in line with our current requirements, and treated for fleas, ticks and worms before boarding.
We may refuse admission to any Dog showing signs of illness, infectious disease or parasites.3. Behaviour & Mixing
During normal boarding and walks, your Dog may interact with other dogs. Where consent is given on the Booking Information,
your Dog may share spaces or activities with other boarded dogs. Normal interaction carries a risk of minor injury.
We may separate a Dog and require early collection where behaviour compromises safety or welfare in our reasonable judgement.4. Veterinary Care
You are responsible for all veterinary fees and associated costs.5. Fees, Payment & Cancellation
Fees are charged at the rates published or agreed at the time of booking, including any agreed extras.
Full payment is due 14 days before the stay. If payment is not received on time, we may treat the booking as cancelled by you.Cancellations more than 14 days before arrival will receive a full refund of boarding fees paid.
If you cancel 14 days or fewer before arrival, or your Dog does not arrive for the booking, the full booking fee remains payable.
If we are able to re-let all or part of the cancelled dates, we will refund or reduce the fee to reflect the amount recovered, less any reasonable costs or losses.If you collect your Dog earlier than agreed, the full booking fee remains payable unless we agree otherwise.6. Arrival & Collection
Boarding runs from 2pm to 2pm unless agreed otherwise. Early arrival, late collection or extended care may incur additional charges.
If a Dog is not collected at the agreed time and we cannot contact you after reasonable efforts, we may arrange alternative care,
veterinary care, collection by your emergency contact, or involvement from a licensed provider, rescue, local authority or other appropriate organisation at your cost.7. Liability & Insurance
We hold Public Liability and Care, Custody & Control insurance. Boarding carries inherent risks, including minor injury and illness transmission despite reasonable care.
Nothing excludes liability that cannot legally be excluded. We are not responsible for illness, injury, loss, escape, death, damage or veterinary costs unless caused by our negligence, breach of contract, or something the law does not allow us to exclude.
We are not responsible for loss or damage to items left with your Dog.8. Force Majeure
If events beyond our control prevent us from providing services, we may cancel or shorten a booking, including at short notice.
Liability is limited to a refund of unused nights.9. Food & Belongings
You must provide enough of your Dog’s usual food for the stay unless agreed otherwise.
Any belongings left with your Dog are left at your own risk. We will take reasonable care of them but cannot guarantee against normal wear, damage or loss.10. Media
We may take photographs or videos of your Dog to share with you and for business use, including website and social media, unless you tell us in writing that you do not consent.
